Following recent escalations of fraudulent tactics by criminals intending to steal money from customers, First National Bank Botswana recently organised a workshop to sensitise the business community on risks and fraudulent activities that criminals use to prey on their money and recommend ways in which customers can protect themselves.
According to FNBB’s Chief Risk Officer, Lesego Bannalotlhe, the Bank is concerned about criminals who continue to employ various tactics to steal money from unsuspecting customers through scams such as ATM card skimming, ATM card swapping and phishing. Lately, these criminals even go to an extent of sending fake eWallet messages to customers and then calling customers to fool them into sending back the money via eWallet. She said the workshop was necessary to alert the business community about these fraud trends.
For fake eWallet messages, which are really becoming worrisome, Bannalotlhe advised customers to go to an ATM to verify if an eWallet has indeed been sent before taking any action. She also said that if in doubt, customers must request the anyone who claims to have sent them money via eWallet to meet at the police station to make a statement.
“At FNBB, we take the security of our systems and that of our customers’ money very seriously and it is something we cannot compromise. We have also realised that these criminals are busy finding new and sophisticated ways of defrauding our customers that why need to stay ahead of them by educating our customers on ways to mitigate risks and threats posed by these criminals,” said Bannalotlhe.
She said that as one of the key players in the financial services sector, the best commodity that FNBB can sell to its customers is trust and such interceptions by criminals may potentially jeopardise customers’ trust in the financial services sector.
“One of the ways in which we can curb this phenomenon and provide security for our clients is to maintain strong and transparent ties with law enforcement such as the DCEC and Botswana Police. We work hand in hand to educate customers on this topic,” Bannalotlhe emphasised.
During the workshop it was evident that invited customers, who were mainly from the public and private sector recognise that fraud is a threat to their businesses and they appreciated that the Bank took the time to empower them and give them tips on how they can prevent being victims of fraud.
“To secure and protect customers’ money from these tactics, FNBB has over the years developed strict internal processes and internal controls so that we maintain trust in the financial services system, “said Bannalotlhe.