Samsung Electronics has forged impressive alliances and established robust solutions to support the growth of each country in which it operates, this was said the company’s Director of Enterprise Mobility (EM), Paulo Ferreira.
Ferreira was part of the Samsung Electronics executives among them Samsung Electronics South Africa Managing Director, Matthew Thackrah who paid a visit to the country on Tuesday and fulfilled a luncheon appointment with local media.
Ferreira said Samsung is focused on ensuring a premium mobile experience that will allow organisations to operate effectively in the enterprise environment as well as building a world-class open and comprehensive enterprise mobility ecosystem and delivering superb results.
The Samsung Enterprise Migration Assistance (SEMA) solution is another way in which the company is driving service delivery and value-added services within the EM sector. The innovation is said to provide customers with resources and support through functionalities that cater for their specialised requirements.
The company’s Service Director, Richard Chetty, said in a bid to fight selling of counterfeit products, they will soon embark on an operation to crack on the illegal sellers of fake Samsung products. He said customers, who do not purchase their devices at Samsung approved dealers, are opening themselves up to the possibility of real inconvenience and cost implications.
“Firstly, they will not have any customer care or repair options available to support any of their device components in the event of technical problems and secondly there will be no way of being compensated if the device turns out to be a counterfeit.” He said in this regard Samsung is working with authorities to protect consumers as much as possible and will continue to drive awareness and support users going forward.