Despite being one of Botswana’s youngest banks, Bank Gaborone continues to defy odds through strong performance. In June 2016, because of their turnaround strategy, the bank recorded a profit after tax of P18 million while boosting of P4.4 billion assets. Bank Gaborone’s Managing Director, Sybrand Coetzee, said this is as a result of the brand promise of growing relationships with all stakeholders. Speaking at the bank’s Client Breakfast meeting in celebration of its 10 years anniversary on Thursday, Coetzee said Bank Gaborone is not only about products and services but strives towards being a good corporate citizen. He said they want to contribute to the quality of life of Batswana in order to unlock value for both the customers and the bank. “We have continued to create and support initiatives which are in consonance with our corporate social responsibility policy,” he said. These initiatives range from supporting youth-oriented causes, fighting Cancer and Diabetes. “Most recently we partnered with the Office of the President to host an initiative called H.E. and MD Charity Fun Cycle which saw President Ian Khama of Botswana and Cabinet ministers cycling alongside myself and my executive team to raise money for the President’s housing appeal as well as Bank Gaborone’s financial literacy programme which intends to teach Batswana about prudent financial management,” said Coetzee.
He said Bank Gaborone clients are the reason the bank exists as such focus will continue to be on providing them with a rewarding banking experience. He said they are continually working at enhancing customer experience at the bank for their satisfaction. Coetzee showed his appreciation to the customers for their continued support to the bank. “Seeing our customers is a good reminder of how important you are to our existence. It seems like only yesterday that we celebrated five years of operation in Botswana,” he said. Bank Gaborone first opened its doors for operation in September 2006 with only one branch in main mall. Ten years later the bank has evolved from one branch to eight branches across the country. It also boasts of 12 unsecured lending BG Finance offices, 14 ATMs and a myriad of retail products and services ranging from transaction accounts to electronic channels, Business Banking, SME Banking and Treasury services. Coetzee promised the customers continued growth to make sure that their needs are catered for. “We are currently in the process of enhancing our E-pula internet banking solution with the specific aim of making it more user-friendly. Our Tobetsa mobile banking solution allows customers at the press of a button to transfer funds and buy pre-paid electricity and pay for your monthly DStv subscription among others,” said Coetzee.
Capricorn Group Managing Director, Marthinus Prinsloo, commended Bank Gaborone management and employees for the achievements the bank attained in the 10 years of existence. Prinsloo said this has been because of their commitment and determination towards helping people. As Capricorn is the holding company for Bank Gaborone, Prinsloo said they will continue to make sure that the bank continues to grow and take care of its customers. He pointed out that relationship building is important for any entity to succeed. Since its inception Bank Gaborone has been awarded the 2016 Best Bank in Botswana by the independently run Banker Africa Southern Africa Awards. In 2013 Bank Gaborone was also awarded the Best Bank for Customer Care by the 2013 KPMG Africa-wide banking industry customer satisfaction survey alongside FNBB.