The number of citizens appointed to local commercial banks’ senior executive positions and boards has decreased by seven percent in 2016 compared to the year before that. This is the information that emerged in the 2016 Banking Supervision Report which was published by the central bank on Wednesday this week. According to the report, during 2016 Bob received 19 applications for appointments to banks’ boards and 34 to senior management positions, all of which were approved. Out of the total appointments, eight locals were appointed to boards while 15 out of 35 appointees to senior management positions were Batswana. This is reported to represent a seven percent decline on the number of citizen appointments reported in 2015. Overall employment levels in the banking sector are said to have increased by 0.5 percent from 5 030 in 2015 to 5 055 in 2016 which is believed to have been driven by branch expansion. The number includes 10 licensed commercial banks and three statutory banks. While employment levels increased in the industry, five commercial banks are said to have recorded declines in their employment levels during the year under review due to branch rationalisation and automation. Out of the total 10 commercial banks, in 2016 FNBB was the highest employees in the banking sector with 1 157 followed Barclays at 1 278. On another matter the central bank says it received and processed 18 consumer complaints, of which 15 were successfully resolved while three were still under investigation as at December 31, 2016. The complaints are said to have been mainly related to disputed mortgage loan arrears and balances, unauthorised ATM withdrawals and internet transactions, unsatisfactory service and disputed listing on Credit Reference Bureau Africa (CRB). Meanwhile, in 2016 commercial banks profitability increased by 18.2 percent from P5.3 billion in 2015 to P6.3 billion in 2016. The figure includes net-interest and non-interest income with most banks recording net profit for the year ended December 31, 2016. The banking sector net-income after-tax improved and increased by 29.3 percent from P1.1 billion to P1,4 billion in December 2016. The central bank says in 2016 two commercial banks were found to have contravened various sections of the Banking Act which included submitting incorrect and misleading data and as a result monetary penalty fee was levied on such banks.