Hennie Heymans, CEO – Express Sub-Saharan Africa for DHL – says the Small Medium Enterprises (SMEs) have become an integral part of their business. With over 400 customers in Botswana, Heymans – who was in the country this week – said the SMEs constitutes a good portion of that figure. DHL has been operating in Botswana since 1983 and Heymans said they have been able to grow the business by investing on both its people and infrastructure which he said has been able to sustain the company to offer quality services. Currently the company employs about 52 staff and has a total of 75 outlets. He said all these have enabled the company to create sustainable profits for the shareholders. Heymans said there are still opportunities in Botswana and the rest of Africa and the industry and the economy as a whole. He said with the economy projected to register a positive growth, this presents an opportunity for the company to leverage on this to create shareholder value. With the use of technology growing each day which has resulted in the increase in the use of ecommerce services, Heymans said this is also an opportunity for the company to continue to connect people.