BancABC has widened its product and service offerings to broader Botswana by opening two Sales and Service Centres in Molepolole and Kanye. The Bank also has plans to open two additional Sales and Service Centres in Ghanzi and Letlhakane before end of March 2019.
Further to its commitment to an increased footprint, the Bank made a commitment to investors and customers following the BSEL listing, to direct some funds towards improving its IT infrastructure. As a result, and in continued efforts to improve on customer experience, BancABC in late 2018, underwent a core banking system upgrade, which was then closely followed by a card platform migration which was completed in February 2019. Country Head of Marketing and Communications, Polelo Kilner said, “We are dedicated to transforming our bank and improving on the customer experience. We have started the year delivering on significant promises made to our key stakeholders. Our customers desired more reliable services and closer proximity to our banking services and that’s what we’ve done. The changes to our IT Infrastructure will go a long way in enhancing our service and the Sales and Service Centres are a proof point that we are bringing the bank closer to them. This is a testament to our being on the right track in fulfilling a critical element of our strategy”.
The Service Centres will allow customers in the said areas, access to the following services: Current Account Opening; Savings Account Opening; Card Collections; Statements; Mobi and Online Banking Registration; BancAssuarance Products; Vehicle Asset Finance Applications; Home Loan Applications; and General Enquires.
Kilner said: “Our new IT infrastructure not only allows us the ability to efficiently service our growing customer base, it also means our current customers can look forward to an improvement from BancABC. We would like take this opportunity to thank our customers for their patience throughout this journey and look forward to them enjoying our new and improved offerings”.