In view of the ever-changing medical aid competitive landscape and the nsmg expectations of members, Bomaid is embarking on the introduction of a more efficient Fund Administration System in order to deliver the highest level of service to both its members and service providers. The new Fund Administration System is expected to go live in January 2020. This exciting journey has been dubbed 'Project Motswedi'.
The new system brings with it ground breaking technology in customer service delivery and is set to assure members quicker, customised, sophisticated, dynamic, real-time accessibility to their medical aid scheme.
Among many benefits, members will have access to self-service platforms through which they will be able to update their Bomaid membership accounts, view their benefit usage and subscription statements, submit their claims real-time, just to name a few. The service will be availed through innovative smart phone application (Mobile App) and Bomaid Member Portal, in the Bomaid Website. The same self-service platform will also be made available to Bomaid Service Providers (doctors, pharmacists, laboratories, hospitals).
It is Bomaids' mission to always find new ways of providing competitive and diverse health care solutions for members through innovation and excellence. That is why Bomaid is excited about 'Project Motswedi'. it is the right path to succeed in providing its stakeholders with superior customer experience.
In preparing for this migration to the new system. members are encouraged to submit their Know Your Customer (KYC) documentation. This will ensure that we have their latest information and will allow easier registration on both our new online platforms as well as the mobile app.