• Launches remote account opening
Barclays Bank Botswana has introduced remote account opening in addition to other digital innovations introduced such as paperless n=banking, cash deposit ATMs and virtual wallet as way of responding customers’ needs.
Consumer Banking Director-Barclays Africa, Rajal Vaidya said when unveiling new product on Wednesday that today’s customer is more discerning and demands better and convenient service as a basic right.
The remote control account opening allows the customer to be able to open the account instantly on an electronic gadget through the help of a banker which is takes less time that the usually process.
Vaidya said due to convenience demanded by the customers, it is important that businesses, including those in the financial sector pay attention to the ever-changing customer needs and expectations.
“This calls for alignment of business operations with the expectations of the customer,” said Vaidya. According to Vaidya, a very effective financial services sector is one of the key selling points for any country that seeks to attract Foreign Direct Investment (FDI) and as such banks must appreciate that they have a crucial role to the government efforts.
As the bank strives to become the ‘Go-To’ bank, Vaidya said providing this digital technology takes the bank one step further towards the goal.
Digital services are not only a convenient solution to Barclays’ customers but have also allowed customers to access banking services. While the business alignment will in some cases call for significant capital capital and human investment, Vaidya said the bank continues to deliberate in continued investment in this business to ensure that the future remains sustainable.