Hard work, dedication and good customer service recently paid off for 23-year-old Choppies employee Natasha Monko when she was bestowed with the Consumer Watchdog Service Star.
Monko, who works as a cashier at Choppies Superstore in Game City mall and has been with the store for two years now, received the star award last month after getting a nomination from a customer who was impressed by the quality service she (Monko) had provided.
Narrating her story to The Patriot Woman, Monko said though she prides herself with providing her customers with quality service at all times, the award came as a total surprise to her. Nonetheless, she said she appreciates that she was fortunate enough to be nominated and make it into the finalists.
According to Natasha, the explanation she got about the nomination is that a customer who she had recently assisted in the store nominated her after she felt Monko had not only provided her with good customer service but had gone out of her way to make sure she made good choices as a consumer. “The customer was buying a small package of tissues but I remembered a bigger package that was competitively priced and instead of waiting for her at the till I offered to get the tissues for her from the shelves,” she recalled.
Although this to her is part of what she does on a daily basis, Monko said she is glad it meant a lot to someone. Her advice to other service providers is that the love for one’s job is pivotal in good service provision. Monko said she lives by the saying that “the customer is always right”. This, she said, has seen her smiling even in the toughest situations and making sure that the customer leaves satisfied.
The young cashier said though she loves her job, she too wishes to progress in the corporate world. As a result she intends to enrol for a business related course soon. Her focus, she said, will be on purchase and supply or business administration, all of which she said were chosen with the intention of making sure that she works as close as possible. “I love working with people and leaving a smile on a customer’s face is the biggest reward I can ever get,” she said.