The multimillion pula Molepolole Bus termus project scheduled for handing over on September 30, as announced by Council Chairman Jeffery Sibisibi addressing a full council two weeks ago, is far fromn complete. A visit to the project at the old Molepolole stadium in Borakalalo ward revealed a project that is still far from being complete and may continue into next year. The incomplete bus rank makes two major projects undertaken by Kweneng District Council (KDC), which are continuing despite deadlines having long passed.
A service hall being set up at Mafenyatlala mall in Molepolole village for P9 million by KDC and other government departments. The P9 million will pay to Corn Construction for partitioning of the office space at the mall. KDC amd other government departments will be renting office space from Nafprop for P95/m2. KDC has entered into an agreement with Nafprop to rent space for the service hall at Mafenyatlala. KDC Chairman Jeffery Sibisibi and secretary Wadzha Tema remain confident that the service hall will transform service delivery in Kweneng and deserves to be implemented now rather than later.
Tema prebiously told The Patriot on Sunday that an interministerial committe has been formed to discuss the modalities of sharing space and costs of the service hall. Tema said they selected the mall because of convenience; it has fibre optic connectivity, it has high human traffic with people visiting banks, shops and is not far from the bus terminal. "We applied to the Adjudication Committee and were granted the go-ahead with direct procurement after our presentations," he said. The service hall will also include a coffeee shop, reprographic centre, secretarial services, which will be rented out to businesses owned by youth groups to empower them.
The service hall has caused division among councillors in KDC. Some past and present councillors are unhappy with the development. Addressing a full council meeting in Molepolole in March Sibisibi said KDC has adopted a One Stop Shop Customer Care Centre which will be based at Mafenyatlala mall. He said during the month of January, a team from KDC accompanied by officials from the Ministry and Gaborone City Council undertook a trip for the benchmarking of customer service halls in South Africa. He said the initiative is meant to ensure that the customer gets one entry to many services under one roof unlike what currently obtains where customers are sent from one office to another.
The customer service hall is a concept integrating all government services under one roof without demarcation of walls. The service hall concept is hailed globally for getting rid of the customer inhibitive counters; access also becomes easier and transparent thus promoting a sense of seamlessness. "The service hall nurtures a cheerful and attractive environment that stimulates a sense of oneness and understanding that service provision is a collective responsibility," he said.